In this episode Michael Kliger, President & CEO of Mytheresa speaks with Oliver Chen, Retail & Luxury Analyst. They discuss online luxury retail, frictionless & efficient customer service, and exclusive capsule collections. They also speak about sustainability including carbon offsets, recommerce, and offering upcycled or recycled products. Lastly, they highlight the importance remaining responsive to consumer needs through digital improvements such as augmented reality, curating customer events, deepening the personal shopper network, and growing regional teams to satisfy customer nuances.
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