Since joining the firm in May 2019, part of my role has been to find ways that our Investment Bank can improve its technology. For example, soon after I arrived, I began working on a new disaster recovery plan for our bankers, including to equip them to continue daily operations from home or a remote site. By February 2020, we had a fully mobile and cloud-based environment. Then came March—and TD Cowen offices went into lockdown because of Covid. My supervisor and I were the last ones in the office. As we walked toward the elevators, I said, “We are ready.”
For the next 2 years, I continued to help bankers acclimate to the new work-at-home environment, providing support from early morning till late at night—7 days a week. Always on-call, providing support, training, ordering needed equipment, orienting new hires to the new norm. That’s what it was like to Outperform during the pandemic—and I’m proud of what my colleagues and I accomplished.