Trading Technology Support Analyst


Hong Kong

Cowen Prime Services is looking for a Trading Technology Support Analyst to join our prime brokerage and outsourced trading technology solutions group.  The role will grow to include junior trading duties.




  • Support trading systems for global trading desks internally as well as our external hedge fund and asset manager clients, including traders, portfolio managers, CFO/COO/CTOs
  • Serve as first line of support for all trading system and technology inquiries - troubleshoot, triage, and manage issues from point of origin to resolution
  • Liaise with third party software providers, brokers, prime brokers, and administrators
  • Develop and maintain strong working relationships with the user base
  • Assist with technology onboarding of new clients, trading system enhancements, and projects
  • Assist with reporting requests from management and traders
  • Interest and ability to learn and take on junior trading duties, including:
    • Assist in order execution passed by PM
    • Trade reconciliation & liaison with operations.
    • Commission and broker management
    • Account file management and compliance ad hoc reporting
    • Ensure trading system integrity




  • Minimum 2 to 3 years’ experience in financial services
  • Client-facing technical support experience required
  • Financial knowledge of equity and equity derivatives
  • Trading experience a plus, but not required
  • Self-starter with ability to work in fast paced trading desk environment
  • Ability to work as a team
  • Strong organizational, communication skills, and ability to multi-task
  • Experience working with trading systems and order management systems; Eze OMS and Realtick experience highly preferred
  • Knowledge of SQL, FIX protocol, and electronic trading a plus
  • Must be able to support during pre- and post- market hours