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Healthcare Digital Transformation: A Conversation with Heather Cox, Humana’s Chief Digital Health & Analytics Officer

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Heather Cox, Chief Digital Health & Analytics Officer of Humana speaks with Charles Rhyee, Cowen Health Care Technology Analyst. They discuss the parallels between the digitization of financial services and healthcare and how lessons learned in financial services can improve healthcare technology and increase patient convenience.

They also speak about how Humana is leveraging technology to improve patient experiences and care for diverse populations through a focus on data security, combining enterprise data lakes with machine learning to uncover insights, and simplifying digital health platforms to improve the healthcare experience. Press play to listen to their conversation.

Heather Cox, Chief Digital Health & Analytics Officer, Humana

Heather Cox joined Humana in August 2018 with the responsibility of building Humana’s digital care delivery operations and leading its enterprise analytics efforts. Heather brings 25 years of experience to the role, most recently serving as Chief Technology and Digital Officer at USAA, where she led the teams responsible for designing and building personalized and digitally-enabled end-to-end experiences for USAA members. Prior to USAA, Heather was the CEO of Citi FinTech at Citigroup, helping the company adapt to a future dominated by mobile technology, and she headed Card Operations, reshaping the customer and digital experience for Capital One.

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